1.20 Administrative Information Output Features

1.20.1 Station Message Detail Recording (SMDR)

Description

Automatically logs detailed information for the PBX.

1.	SMDR Output Port The Serial Interface (RS-232C) port can be used to output Station Message Detail Recording (SMDR) data to a PC, printer, etc.
2.	SMDR Output Data Outside (CO) line call information (Incoming/outgoing) can be logged and sent to the SMDR output port.
3.	SMDR Format and Contents
	[Explanation] The following table explains the types of data logged by SMDR. The section numbers below refer to the field indicated by the numbers above. Section Number Data Description (1) Date Shows the date (Month/Day/Year) of the call ( Date & Time [000]). The date order varies depending on the user's country/area. (2) Time Shows the start time of a call as hour/minute/AM or PM. Also shows the following code: *: Transferred call ( 1.11.1 Call Transfer) (3) Ext. (Extension) Shows the number of the extension that was engaged in the call. Also shows the following codes: xxxB: Call answered by the BV feature ( 1.15.7 Built-in Voice Message (BV)) (xxx=Number of the extension to which the call was directed before the BV feature answered) Even if a caller does not leave a voice message, for example, by going on-hook while hearing a personal/common BV outgoing message (OGM), the information is logged. C-xx: Outside-to-Outside (CO-to-CO) line call via the DISA feature ( 1.15.6 Direct Inward System Access (DISA)) (xx=Outside (CO) line number that receives the DISA call) (4) CO Shows the outside (CO) line number used for the call. (5) Dial Number [Outside (CO) Line Call] Outgoing Outside (CO) Line Call Shows the dialled telephone number (max. 32 digits). Digits shown are as follows: 0 through 9, , #, - (hyphen) F/: Flash/recall signal ( 1.10.6 Flash/Recall) =: Host PBX Access code marker ( 1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) The marker is displayed between the Host PBX Access code and the dialled number when a Host PBX Access code is entered. . (dot): Secret Dialling Incoming Outside (CO) Line Call Shows <incoming> + the caller's telephone number (max. 16 digits). A caller's telephone number is displayed only when an optional Caller ID card is installed and "With CID" is selected in Caller ID SMDR Format [906]. It is also possible to show a caller's telephone number before the call is answered ( Caller ID SMDR Printout [907]). Also shows the following codes: <DISA incoming> + the caller's telephone number (max. 16 digits): Incoming outside (CO) line call via the DISA feature <BV incoming>: Incoming outside (CO) line call to the common message area of the BV feature <DIL incoming>: Incoming outside (CO) line call via the DIL feature ( 1.1.1.1 Direct In Line (DIL)) <UCD waiting>: Incoming outside (CO) line call via the UCD feature ( 1.2.2 Uniform Call Distribution (UCD)) When the UCD waiting call is answered, a new record is started. (6) Duration Shows the duration of the outside (CO) line call or the UCD call waiting time in hours/minutes/seconds. (7) Code Shows the account code appended to the call ( 1.5.2.3 Account Code Entry), the account code index number (e.g., 13), the number of the extension that used the Walking COS feature (e.g., 101), or DISA security code status (e.g., 0). 0: A DISA incoming call without a DISA security code 1 to 4: A DISA incoming call with a DISA security code number Actual DISA security codes are not printed by SMDR ( DISA Security Code [512]). The following data can be controlled through system programming to adjust whether (or how) they are printed or displayed by SMDR. [Programmable Items] Item Description Incoming/Outgoing outside (CO) line call Controls whether incoming/outgoing outside (CO) line calls are shown ( Incoming/Outgoing Call Selection for Printing [802]). Even if "On" or "Toll" is selected for outgoing outside (CO) line calls or even if "On" is selected for incoming outside (CO) line calls, when "MODE 2" is selected in SMDR Mode for Printing [929] , the call log information is not displayed by SMDR, but the information for each extension is displayed by Call Log Printout. If "Toll" is selected for outgoing outside (CO) line calls, only calls that are checked in TRS—COS 2-5 Denied Code [302-305] and are allowed, are shown. Caller's identification Controls whether a caller's telephone number is shown ( Caller ID SMDR Format [906]). When this is set to display telephone numbers, even if the PBX receives a caller's name by the Caller ID feature, only the telephone number is shown. Secret Dialling Controls whether secret dialling numbers stored in System Speed Dialling Number [001] or stored in One-touch Dialling button are shown by SMDR ( Secret Number SMDR Print Suppression [803]). Account Code Controls whether the account code stored in Account Code [310] or just the index of the account code is shown ( SMDR Account Code [805]). The index of the account code is shown when "Verify-All" or "Verify-Toll" is selected in Account Code Mode [605]. System programming items Controls whether system programming items that have already been assigned are shown based on the following parameters ( System Data Dump [804]): a) All para: All data b) System para: All data except for "CO para", "Extn. para", "DSS para" and "Speed dial" c) CO para: The data assigned for each outside (CO) line d) Extn. para: The data assigned for each extension e) DSS para: The data assigned on the Direct Station Selection (DSS) buttons and Programmable Feature (PF) buttons on the DSS Console f) Speed dial: The System Speed Dialling numbers and names in System Speed Dialling Number [001] and System Speed Dialling Name [011] g) Stop output: Not shown

Conditions

•	Multilingual Display by SMDR It is possible to select the display language used for SMDR through system programming ( SMDR Language [806]).
•	The PBX waits for a preprogrammed length of time ( Call Duration Counter Start [204]) after the end of seizing an outside (CO) line or dialling before starting the SMDR timer for outgoing outside (CO) line calls. When the PBX has sent out all dialled digits to the telephone company and this timer expires, the PBX begins measuring the duration of the call. A display proprietary telephone (PT) shows the elapsed time of the call. The starting time and the total duration of the call are logged by SMDR.
•	For SMS users When an SLT user makes an SMS centre call ( 1.17.3 Fixed Line SMS Terminal Support), in some cases the duration of the call may not be verified with SMDR, because it takes very little time to send SMS messages. To verify the duration of these calls, it is recommended to set the start timer of call duration to "5 s" or "Instantly" through system programming ( Call Duration Counter Start [204]).
•	SMDR Format
	The following SMDR format parameters can be set through system programming ( SMDR Parameter [801]) in order to match the paper size being used by the printer:
	a) Page Length: determines the number of lines per page. b) Skip Perforation: determines the number of lines to be skipped at the end of every page.
	The page length should be at least 4 lines longer than the skip perforation length.
•	Serial Interface (RS-232C) Parameters
	The following communication parameters can be assigned for the Serial Interface (RS-232C port) through system programming ( SMDR RS-232C Parameter [800]):
	a) New Line (NL) Code: Select the code appropriate for the PC or printer. If the PC or printer automatically feeds lines with carriage return, select "CR". If not, select "CR+LF". b) Baud Rate: Baud rate indicates the transmission speed of data from the PBX to the PC or printer. c) Word Length: Word length indicates how many bits compose each character. d) Parity Bit: Parity bit indicates what type of parity is used to detect errors in the string of bits composing a character. Make an appropriate selection depending on the requirements of the PC or printer. e) Stop Bit Length: Stop bit indicates the end of a bit string that composes a character. Select an appropriate value depending on the requirements of the PC or printer.

Installation Manual References

1.20.2 Call Log Printout for Each Extension

Description

An extension assigned as the manager extension can use the following features through manager programming:

a) Call Log Print Out and Clear, for Each Extension b) All Clear

[Example] The manager can print out call logs for each extension. Up to 500 outgoing outside (CO) line calls can be logged in the PBX. When the call log is full, the oldest call will be replaced each time a call is received. The call logs stored since the manager cleared the call log for the extension can be printed out.

(1) "Starting Date" shows the start date (Month/Day/Year) of the call log. When it is different from "Present Date", "**" is shown, indicating that there may be overwritten calls that are not shown on the print out. The date order varies depending on the user's country/area.

Conditions

•	Even if an extension user holds a call, the duration of the call will be counted. If an extension user transfers the call, the count of duration will restart at the destination extension.
•	SMDR Mode for Printing One of the following modes can be selected through system programming ( SMDR Mode for Printing [929] ):
	a) MODE 1 Outside (CO) line call information can be displayed by SMDR ( 1.20.1 Station Message Detail Recording (SMDR)), and call log information for each extension can be displayed by Call Log Printout. b) MODE 2 Only call log information for each extension can be displayed by Call Log Printout.

User Manual References