7.7 DISA [7]
7.7.1 Automated Attendant [7-1]
| Direct Inward System Access (DISA) Automated Attendant (AA) service allows a caller to dial a single-digit number (DISA AA number) and be connected to the desired party automatically. A maximum of 10 destinations that can be called by dialling a DISA AA number (0–9) can be programmed. The DISA AA Service supports up to 3 levels of DISA outgoing messages (OGMs). |
DISA Incoming Call Dial Mode
| Selects the destination of an incoming outside (CO) line call via the DISA feature. If DISA is not selected in Mode of incoming CO calls—Day, Night, Lunch on the 7.3.1 Line Mode [3-1] screen when you click OK or Apply after selecting With AA in this programme, a warning message is displayed. Clicking OK displays, the corresponding screen. |
Value Range
| Without AA, With AA |
| Without AA: Available destinations are extension numbers, Outside (CO) Line Access numbers, and the Operator Call number |
| With AA: Available destinations are numbers available in "Without AA" mode and numbers specified in AA table on this screen. |
DISA AA Wait Time
| This programme is available only when With AA is selected in DISA Incoming Call Dial Mode on this screen. |
| Specifies the length of time after entering a first digit in which the caller must dial the second digit before the DISA AA Service activates. |
Value Range
AA table
| This programme is available only when With AA is selected in DISA Incoming Call Dial Mode on this screen. |
Specifies the destinations of the DISA AA numbers. To specify a destination for a DISA AA number, click Edit or double-click the AA number. To clear a setting, click it one time and click Clear.
You can also right-click to see the shortcut menu.
If you want to use an Outside (CO) Line Access number and/or Operator Call number in AA mode, do not assign AA number(s) that correspond to Outside (CO) Line Access or Operator Call numbers (9 and/or 0). [NZ: Outside (CO) Line Access number: 1 or 9; Operator Call number: 0 and/or 9] |
Value Range
7.7.2 Automated Attendant [7-1] AA dial
AA dial
| The Direct Inward System Access (DISA) Automated Attendant (AA) Service supports up to 3 levels of DISA outgoing messages (OGMs). These settings are available only when With AA is selected in DISA Incoming Call Dial Mode on the 7.7.1 Automated Attendant [7-1] screen. |
| In the AA dial dialog box, the title is displayed as follows: |
| First level: AA dial "X" |
| Second level: AA dial "X-Y" |
| Third level: AA dial "X-Y-Z" |
| (X, Y, Z: 0–9) |
Depending on the type of destination selected, it may also be necessary to select a specific destination (Extension/Extension Group). When you select 2-level AA or 3-level AA as the destination, the display shows how to record and playback through personal programming from the telephone. After you click OK, a minus sign (-) is displayed before the AA icon, and the possible sub-destinations 0 [ ]–9 [ ] of the following level are displayed. When you click the minus sign (-), the sign changes back to the plus sign (+), and the list of sub-destinations is closed. In Interactive mode, when the selected DISA OGM has already been recorded, a horn graphic is displayed after the name of the menu option.
When you change the type of a destination from 2–level AA or 3–level AA to another setting, any associated DISA OGM will also be cleared. In addition, any items within the AA menu being removed will also be removed. |
Value Range
| Extension (Jack 01–24 [Extension no. and name specified in Ext. no. and Name on the 7.1.3 Numbering Plan [1-3] screen]), Extension Group (Extension Group 1–8), 2- or 3-level AA [not available to select from 3–level AA], Not Stored |
Feature Guide References
User Manual References
7.7.3 Settings [7-2]
| Direct Inward System Access (DISA) enables outside callers to access specific PBX features as if the caller were an extension user calling from within the PBX. |
Security—DISA Security Mode
| Selects the DISA security mode to prevent unauthorised access to the PBX. In Trunk or All security mode, the caller is required to enter a DISA security code. |
Value Range
| None, Trunk, All |
| None: Intercom calls and outside (CO) line calls can be made. |
| Trunk: Intercom calls can be made. Outside (CO) line calls are restricted unless the DISA security code is entered. |
| All: All calls are restricted unless the DISA security code is entered. |
Security—DISA Security Codes
| Specifies the DISA security code to be entered when making an outside (CO) line call in DISA Trunk security mode, and when making an intercom call or outside (CO) line call in DISA All security mode. |
Value Range
| 4–10 digits (consisting of 0–9) |
Security—DISA Security Code Length
| Selects the number of digits for the DISA security codes. When this setting is changed, DISA security codes that have already been assigned will be cleared. |
Value Range
Security—DISA Tone after Security Code
| Enables the PBX to send a short beep to the caller when the entered number is the same as one of the DISA security codes. |
Value Range
| On (checked), Off (unchecked) |
Mode—DISA Busy Mode
Value Range
| Disconnect, Call Waiting, DISA (OGM 1–8) |
Mode—DISA Intercept Mode
| Selects how DISA calls are handled when the destination does not answer the call within a preprogrammed time period. |
Value Range
Mode—DISA No Dial Mode
| Selects how DISA calls are handled when the PBX does not receive either DTMF (Dual Tone Multi-Frequency) signals or a fax (CNG) tone within a preprogrammed time period. |
Value Range
Timers—DISA Delayed Answer Time
| Selects the length of time the caller hears a ringback tone before hearing a DISA OGM or a short beep. |
Value Range
Timers—DISA Wait Time after OGM
| Selects the length of time the PBX keeps detecting DTMF signals or a fax (CNG) tone after completing a DISA OGM. |
Value Range
Timers—DISA Ring Time before Intercept
| Selects the length of time until a DISA call is redirected to the intercept destination (Intercept Routing—No Answer feature). |
Value Range
| 10 s, 20 s, 30 s, 40 s, 60 s, 120 s |
Timers—DISA Ring Time after Intercept
| Selects the length of time to ring the destination extension when a DISA call is redirected to the intercept destination after the time specified in Timers—DISA Ring Time before Intercept on this screen expires. When the destination extension does not answer the call within the preprogrammed time period, the call is disconnected. |
Value Range
| 10 s, 20 s, 30 s, 40 s, 60 s, 120 s |
Timers—Intercept Time for Internal DISA
| Selects the length of time the PBX keeps detecting DTMF signals after receiving a call using DISA when no DISA OGM is recorded. |
Value Range
Timers—DISA (BV) OGM Mute Time
| Selects the length of time after reaching the DISA (BV) line until the caller hears a DISA (BV) OGM or a short beep. During the time period programmed here, the PBX ignores DTMF signals. |
Value Range
FAX & Tone—FAX Connection
Selects the extension number of the extension to receive fax data when the PBX receives a fax (CNG) tone via the DISA feature. The assigned extension will automatically have the Data Line Security feature set.
The extension number and name are shown with the jack number. |
Value Range
FAX & Tone—FAX Tone Detection
| Selects the number of times the fax (CNG) tone must be detected while the DISA OGM is sent before the PBX recognises the incoming signal as fax data. |
Value Range
FAX & Tone—Cyclic Tone Detection
| Selects the number of times the cyclic tone must be detected while the DISA OGM is sent so that the PBX can recognise the end of the DISA call. |
Value Range
FAX & Tone—DISA Ringback Tone
| Selects whether to send a ringback tone or Music on Hold to the caller when a DISA call is received. |
Value Range
| Ringback Tone, Music on Hold |
7.7.4 Incoming Permission [7-3]
| The settings to receive Direct Inward System Access (DISA) calls can be programmed for each extension. |
Jack 01–24
Value Range
| On (checked), Off (unchecked) |